Terms and conditions - Tennis Hero

Preamble: By accessing, navigating and generally using the tennishero.ro sites, also referred to as the Site or Sites, you agree to the General Terms and Conditions of Use. In addition, by offering donations, contributions and sponsorships, online or offline, you agree to the terms and conditions below.


a. The Sports Hero Association, hereinafter referred to as the Association, accepts donations online. Online donations are made through PayU’s online payment processing service.
b. The user can select the value in RON or EUR that he wants to donate.
c. The transaction price indicated is the net price to be paid by the user, at no extra charge.
d. You can make an online donation by following the steps below:
– Send an email to donate@tennishero.ro, with the amount and recurrence of the donation.
– Receive the donation payment link by mail, enter the contact details, choose the payment method and click on “Next Step”.
– From now on, you are redirected to the secure PayU page to complete the donation. If the card transaction was successful, the next screen will thank you for the donation you made. You will also receive this information by e-mail.


Personal information is necessary for the correct and efficient processing of the transaction placed by you. The input of personal data is made using an encrypted SSL connection. Personal information is not transferred to other third parties. The email address is important because the donation information will be emailed. An incorrect email address slows down the entire donation process. Moreover, the Association and PayU will not be able to contact you and inform you about the status of your donation. PayU, Minicrm and Timely guarantee the security of its IT systems.


You can choose from the following payment methods: credit / debit card via PayU, bank transfer / payment order. If you’ve selected a credit / debit card as your payment method, you’ll need to fill out a form with the credit card details. If your card transaction has been successful, the following screen will thank you for donating to our site. You will also receive this information by e-mail. PayU accepts the following credit / debit cards: Visa, Visa Electron, Mastercard / Eurocard, Maestro, including Visa or MasterCard virtual cards. Using your credit / debit card payment method, your donation will be processed immediately. For donations for which you have selected your bank transfer payment method, confirmation will be done only after you have confirmed the crediting of the Association account with the transferred amount, thus introducing a gap of 2-4 days, on a case-by-case basis.


To provide the Beneficiary with recreational activities – tennis through meetings and to ensure the attendance of his / her representatives at the meetings. If, for imputable reasons, the Association can not observe the timetable of the activities, the Beneficiary will have the right to reprogram the activities free of charge. The Association will not be liable and will not be required to pay any compensation if the Beneficiary and / or his / her representative gets injured if the injuries have occurred as a result of non-compliance with the rules for the safe conduct of the activity , as they were communicated at the beginning of the collaboration. The Association will not be liable and will not be obliged to pay any compensation if the Beneficiary and / or his / her representative have been robbed of personal belongings within the complex where the meetings are held (recreational activities) or if such goods suffer damage as a result of their improper handling by the Beneficiary’s representatives or by third parties. The association will reprogram recreational activities – tennis within a reasonable time, depending on the availability of tennis courts and other appointments. The association may assign and / or subcontract a third party to the Services, without the consent of the person.


Respect the period of time set for activities, rules of conduct, and have a proper attitude during the sessions. Tennis lessons last for 50 minutes and start at the agreed time, regardless of when the customer reaches the club. To pay the value of any property damaged or destroyed by him or his representative and his / her children during his / her presence in the complex where the meetings are held; The beneficiary declares that he has taken note of the rules to be observed for the safe pursuit of recreational activities; The Beneficiary declares that he, his representative or the person who will benefit from the services of the Provider is fit for sports, not aware of the existence of health conditions that could affect the ability to make the effort involved in the meetings. The Beneficiary will be able to reschedule the meetings (tennis) if he announces this intention at least 24 hours before the actual start of the activity. The intention to refract will be made only by text message to the phone number 0736 665 191. Also, the intention of not presenting in the competition organized by the club can be announced no more than 24 hours before. The beneficiary declares that he has learned that after the 5th lesson, he can only play with his own rocket / missiles. The Beneficiary declares that he / she acknowledges that he / she will express his / her dissatisfaction with the club’s services within 72 hours of the occurrence of the event, so that the Relations Department can act to resolve the situation.


Donations can be returned to donors, if they specifically request, for online donations made by bank card. In this case, donors will send, within a maximum of 14 calendar days, from the moment the donation was made, a written request to the Association, in which they will expressly request the return of the donated amount. The donor will attach to this application the proof of donating this amount through the Site. The request for return of the donations will be sent by post to: donatie@tennishero.ro or by mail at: Plaiul Muntelui nr. 59, Ground floor, Cam.1, Apartment 2, District 1, Bucharest.


The data requested by the Association (name, surname, mail, telephone or any other data requested) will be used in the context of facilitating donations to the Association and / or for marketing purposes (including automated means) and / or for reminders and notification purposes for bookins and / or monitoring evolution/progress and delivering a personalized experience to your needs.

Data Protection Officer: Dan Lazar, privacy@tennishero.ro
Quality management and control systems: Minicrm & Timely.

To request the export and / or deletion of all the information registered by the Association through its quality management and control systems, please send us an email at privacy@tennishero.ro.

Each e-mail sent by the Association will have a link at the bottom that can unravel. The information obtained from the user will not be made available to any individual, legal entity, institution, etc. unless justified by law enforcement authorities to verify online transactions or abuse of any kind of website.
The user’s personal data will be used by the Association or PayU or MiniCRM or Timely only for the purpose previously stated. The payment form information will be used to send the user confirmation of the donation and subsequent communications. The data filled in by the users on the Site will be stored in the Association’s servers through its Quality Management and Control Systems (MiniCRM or Timely) and those related to the online donation via PayU are collected only by the payment processors.


The tennishero.ro site uses cookies to save your preferences for future visits so that we can provide better experiences and tools on the site in the future. While browsing tennishero.ro, advertising cookies will be placed on your computer to understand what you are interested in. Our display advertisers allow us to present your advertising retransmitted to other sites based on your previous interaction with tennishero.ro. The techniques our employers do not collect personal information such as your name, e-mail address, postal address, or phone number.


Any attempted unauthorized access to the Site and any attempted fraud will be reported to the competent authorities. Any litigation, divergence or claim arising out of or in connection with the donations made will be settled through amicable negotiations. If these negotiations are unsuccessful within 10 calendar days of the dispute, it will be settled by the competent courts. The general terms and conditions applied to online donations are accepted in full knowledge by the user, the donation act implying the immediate and total acceptance of the said terms. By agreeing to these Terms and Conditions, the user fully assumes these risks.


a. Ways to Receive Donations:
• online donations through PayU;
• Donations directly to Sports Hero Association accounts, CUI: 37469155, opened at Banca Transilvania: RO83BTRLRONCRT0394463601

b. All users undertake to observe the laws in force.

c. The terms and conditions herein may be changed at any time without prior notice.